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Nachrichten, Termine, Experten
Nachrichten, Termine, Experten
The Center for Leading Innovation & Cooperation (CLIC) presents the English edition of the publication "Services Made in Germany - A Travel Guide" at the TSE Conference. The Conference being held April 1-3 in Barcelona is co-presented by AFSMI, SSPA, and TPSA - the three leading professional associations of the services and support industry.
The Guide gives insights into the German service industry, showing remarkable examples of innovations. You can read about fascinating services offered by Flowline, a German company providing service engineering in Hollywood, what bookkeeping will look like in the future, or how a "carefree system" for machines works. The travel guide is a result of the project "Innovative services on the way to world class", which is supported by the Federal Ministry of Education and Research.
Dr. Marcus Kölling, Executive Director of CLIC, explains: "Our assumption was that services in Germany are better than their reputation. Germany is a country characterized by services: 70 % of its working population is employed in the service sector. There are numerous examples of excellent research activities in this field. There are also many examples of this research being put into practice with great success. There have been investigations in service provision for twelve years and the results have been used to develop concepts and methods for this very important economic sector. In conclusion we can say that a sizeable number of companies specializing in developing service excellence, so called "service engineering", have come into existence in Germany. We want to present these surprising results to a broad international public. So we have published the travel guide."
For more information, please go to: http://innofor.clicresearch.de/
About CLIC - Center for Leading Innovation and Cooperation
The future belongs to value creation models based on innovation and cooperation. Their management is one of the primary challenges of the 21st century. The Center for Leading Innovation & Cooperation (CLIC) helps companies meet these challenges - through the joint design and improvement of specially tailored innovation strategies. In a world in which radical innovation and cross-national cooperation is gradually becoming the norm, cooperation between academia and business practice is of vital importance and can help strengthen the innovative abilities in firms and markets. CLIC is a joint initiative between researchers of the Advanced Institute of Management Research (AIM), University Erlangen- Nuremberg, the HHL - Leipzig Graduate School of Management, and the Technische Universität München (TUM) and a global network of academics, business managers and government representatives. The CLIC Board of Directors consists of professors Ralf Reichwald, Kathrin M. Möslein, Anne Sigismund Huff and Dr. Marcus Kölling.
For more information, please go to: www.clicresearch.eu
About Technology Services Europe
Anticipated to be Europe's premier technology services conference of the year, this one-of-a-kind event will highlight the concept of "services without boundaries"--breaking down organizational, financial, and geographic barriers to maximize services success.
For more information, please go to: www.technologyserviceseurope.com
About AFSMI
The Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value to their customers.
For more information, please go to: www.afsmi.com
About AFSMI-German Chapter
The AFSMI-German Chapter represents the global AFSMI alliance on a regional level. The non-profit association is free from economic intents, politically and religiously neutral and autonomous. The AFSMI-German Chapter is one of the most active chapters in Europe. It closely cooperates with other national AFSMI chapters and has recently been honoured as best Chapter of the global AFSMI association. Its members are representing companies from different hightech and service industry branches. The Deutsche Telekom, Siemens and the Deutsche Bahn AG are just some out of many. The AFSMI German Chapter periodically arranges national and international conferences, realizes projects and initiatives and publishes studies and researches.
About SSPA
The Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. For more information, please go to: www.thesspa.com
About TPSA
The Technology Professional Services Association (TPSA) is the only organization for executives who create, deliver, manage, measure, and optimize technology services in the world's leading corporations.
For more information, please go to: www.tpsaonline.com
# # #
Contact AFSMI, SSPA, TPSA:
Tom Rich, Senior Vice President, Member and Partner Programs, AFSMI, SSPA, TPSA
E-Mail: trich@tpsaonline.com
Contact CLIC - Center for Leading Innovation and Cooperation:
Dr. Marcus Kölling, Executive Director of CLIC
E-Mail: marcus.koelling@hhl.de
http://innofor.clicresearch.de/
http://www.clicresearch.eu
http://www.technologyserviceseurope.com
http://www.afsmi.com
http://www.thesspa.com
http://www.tpsaonline.com
Publication "Services Made in Germany - A Travel Guide"
Source: CLIC
None
Criteria of this press release:
interdisciplinary
transregional, national
Research results, Transfer of Science or Research
English
Publication "Services Made in Germany - A Travel Guide"
Source: CLIC
None
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